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Shipping & Returns

Shipping Policy

FedEx Smartpost is the standard shipping method that we use when shipping orders out.  It generally takes 7 to 14 days  for this  delivery service that starts with FedEx and is delivered by your local postal service.  

We also offer FedEx Express Saver.  Each customer has the opportunity to choose this method of shipping but it is not our standard method and you will have to specify if you want this service.  It is not the free shipping method.  This method generally takes 3 to 5 days for FedEx to deliver this package.


Four Seasons Direct.com Return Policy
Four Seasons wants you to be completely satisfied with your purchase. When your package arrives, please examine and report any damages immediately. If you are not completely satisfied, please return the item for an exchange or refund.  Items must be in their original unused, unwashed condition with the manufacturer tag still intact. Shipping and handling charges are always non-refundable.

What is your return policy?

If the item is returned within:

1-30 days:

  • Original receipt is ALWAYS required. If no receipt, a Four Seasons Gift Card will be issued.
  • Selected items (Webkinz and selected Spanx products) are not returnable or refundable.
  • Refunds may only be processed using the same tender as the original purchase.  Shipping charges are non-refundable.

31-89 days:
A Four Seasons Gift Card will be issued for the lowest promotion price with or without a receipt.

after 89 days:
Four Seasons does have the right to deny a return if we feel it necessary.

Procedure for Return:

  • Package merchandise to be returned with ORIGINAL tags on merchandise
  • Write the reason for the return next to the item on your invoice, or copy of the invoice, place in box.  Please be sure your name, address, phone number and email address are enclosed.
  • Address to return to:  Four Seasons, 123 S Center Street, Geneseo, IL  61254
  • Shipping Questions - Phone 309-686-0124 (CST Monday - Friday 10 am - 6 pm, Saturday 10 am - 5pm, Sunday 12pm - 4pm)


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