Shipping Policy

Please be patient with us when you place your order. We do try to get the orders out right away, but our inventory gets pulled from any of our 8 physical store locations. It generally takes anywhere from 1 to 5 business days for us to get your order shipped out.

UPS Surepost is the standard shipping method that we use when shipping orders out. It generally takes 7 to 14 days for this delivery service that starts with UPS and is delivered by your local postal service.

Four Seasons Direct.com Return Policy

Four Seasons wants you to be completely satisfied with your purchase. When your package arrives, please examine and report any damages immediately. If you are not completely satisfied, please return the item for an exchange or refund. Four Seasons is not responsible for the return shipping charges. Items must be in their original unused, unwashed condition with the manufacturer tag still intact. Shipping and handling charges are always non-refundable.

Question:

What is your return policy?

Answer:

If the item is returned within:

1-30 days:
Original receipt is ALWAYS required. If no receipt, a Four Seasons Gift Card will be issued.
Selected items (Selected Spanx products) are not returnable or refundable.
Refunds may only be processed using the same tender as the original purchase. Shipping charges are non-refundable.
31-89 days:
A Four Seasons Gift Card will be issued for the lowest promotion price with or without a receipt.

after 89 days:
Four Seasons does have the right to deny a return if we feel it necessary.

Procedure for Return:

Package merchandise to be returned with ORIGINAL tags on merchandise
Write the reason for the return next to the item on your invoice, or copy of the invoice, place in box. Please be sure your name, address, phone number and email address are enclosed.
Address to return to: Four Seasons, 110 1/2 S State Street, Geneseo, IL 61254
Shipping Questions - Phone 309-686-0124 (CST Monday - Saturday 10 am - 5pm, Sunday 12pm - 4pm)